Refund & Return Policy
30-Day
Hassle-Free
Returns
Not satisfied? We make returns straightforward. 30 days, full refund, no hoops — because we're confident you'll love AllVibe, and we want you to feel safe buying.
30-Day Window
You have 30 days from delivery to initiate a return for any reason.
Full Refund
Returned items in original condition receive a full refund to your original payment method.
Simple Process
Email us with your order number. We'll send return instructions within 24 hours.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- ✓Returned within 30 days of the delivery date
- ✓In original, unused or minimally used condition
- ✓Includes all original parts, accessories, and packaging
- ✓Not in the non-returnable category listed below
We understand that some items need to be assembled to evaluate. Products that have been lightly assembled (e.g., handlebar attachment) and tested once or twice may still be eligible for return. Contact us and we will assess on a case-by-case basis.
Non-Returnable Items
- ✗Items returned after the 30-day window has expired
- ✗Items showing signs of heavy use (wear, scuffs, permanent adjustment marks)
- ✗Items with missing parts, accessories, or original packaging
- ✗Clearance, final-sale, or open-box items marked as non-returnable
- ✗Consumable accessories (resistance bands, foam rollers, batteries) once opened
- ✗Items damaged due to misuse or failure to follow instructions
- ✗Custom or personalized orders
How to Initiate a Return
Email Our Support Team
Email info@allvibefitness.com with subject line: "Return Request — [Your Order Number]". Include your order number, the item you wish to return, and a brief reason.
Receive Return Authorization
Within 24 business hours, we will email you a Return Merchandise Authorization (RMA) number and return shipping instructions. Do not return items without an RMA number.
Package and Ship
Repack the item securely in its original packaging. Attach the return label (provided for eligible returns) and drop off at the specified carrier location.
Refund Processed
Once we receive and inspect the returned item (typically within 3–5 business days of arrival), your refund will be processed to your original payment method.
Return Shipping Costs
Defective or Damaged Items: If your return is due to a product defect or damage that occurred during shipping, AllVibe Fitness will provide a prepaid return shipping label at no cost to you.
Change of Mind Returns: If you are returning for reasons unrelated to a defect (e.g., changed mind, purchased wrong item), return shipping costs are the customer's responsibility. We will deduct the actual return shipping cost from your refund, or you may arrange and pay for return shipping independently.
Refund Timeline
| Stage | Timeframe |
|---|---|
| Return request confirmed | Within 24 business hours |
| Item received at our facility | Depends on return shipping |
| Inspection and refund initiation | 3–5 business days after receipt |
| Refund appears in your account | 2–5 additional business days (bank dependent) |
Exchanges
We do not process direct exchanges. If you would like a different product, please initiate a return for the original item and place a new order. This ensures the fastest turnaround and that you receive the correct item as quickly as possible.
Damaged or Incorrect Orders
If you received a damaged, defective, or incorrect item, email us at info@allvibefitness.com within 48 hours of delivery with photos of the issue. We will arrange a free replacement or full refund — your choice — with no need to return the item in most cases.
Last Updated: January 2025. AllVibe Fitness reserves the right to update this policy at any time. For purchases made before a policy change, the terms in effect at the time of purchase apply.
Want to Start a Return?
Email us at info@allvibefitness.com with your order number. We respond within 24 hours.