Help Center
Frequently Asked
Questions
Everything you need to know about AllVibe products, orders, shipping, returns, and warranties — answered clearly, no fluff.
Orders & Delivery
How do I place an order?+
AllVibe Fitness is a product showcase — there's no online cart or checkout. Browse the product you want, then message us on WhatsApp (+267 7143 2978) and we'll confirm availability, pricing, and delivery with you directly.
Do you offer free delivery?+
Yes — delivery is completely free inside Gaborone. For deliveries outside Gaborone, we use SPRINT Courier and the fee starts from P50, depending on the size and weight of the product. We'll confirm the exact fee on WhatsApp before dispatch.
Can I change or cancel my order after placing it?+
Yes — since every order is confirmed through WhatsApp, just message us as soon as possible with any changes. Once an order has already been dispatched with the courier, changes may not be possible.
Do you deliver outside Botswana?+
Currently, AllVibe Fitness only delivers within Botswana — free inside Gaborone, and nationwide via SPRINT Courier for a small fee.
What if my order arrives damaged?+
Message us on WhatsApp with photos of the damage as soon as possible after delivery, and we'll arrange a replacement.
Returns & Refunds
What is your return policy?+
We offer a 30-day return window from the date of delivery. Items must be in original condition, unassembled if possible, and returned in original packaging. Some exceptions apply — see our full Refund Policy for details.
How do I start a return?+
Message us on WhatsApp with your order details and reason for return. Our team will respond quickly with return instructions.
How long does a refund take to process?+
Once we receive and inspect the returned item, refunds are arranged with you directly — typically within 3–5 business days — via the same payment method used for your order (COD reversal or bank/mobile transfer as applicable).
Are there items that cannot be returned?+
Items that have been fully assembled and used for more than 7 days, items missing original parts, and clearance/final-sale items are not eligible for return. Consumable accessories (resistance bands, foam pads) are also non-returnable once opened.
Warranty & Support
What warranty do AllVibe products come with?+
All AllVibe Fitness products include a 6-month manufacturer warranty covering defects in materials and workmanship under normal use. The warranty begins on the date of delivery. This is a fixed period — we do not offer extended warranty options.
What does the warranty cover?+
The warranty covers: structural frame defects, motor or drive system failures (where applicable), electronic display malfunctions, and mechanical component failures under normal use. It does not cover wear-and-tear, cosmetic damage, or damage from misuse.
How do I make a warranty claim?+
Message us on WhatsApp with your order details, a description of the issue, and photos or a short video of the defect. We'll assess it and arrange a free repair or replacement depending on the issue.
Products & Compatibility
Are AllVibe products suitable for beginners?+
Absolutely. Most of our products are rated Beginner-friendly. Products like the Mini Stepper, Weighted Hula Hoop, and Pilates Fitness Board require no prior fitness experience. Each product page includes a difficulty rating so you can choose the right match.
What is the maximum user weight for AllVibe machines?+
Weight capacity varies by product — most machines support up to 120 kg, with some strength machines rated higher. Specific weight limits are listed on each individual product page.
Do the products require assembly?+
Most products require partial assembly — typically attaching handlebars, pedals, or the display unit. Assembly typically takes 15–30 minutes with the included tools and step-by-step manual. The Walking Pad and Vibration Plate are largely pre-assembled.
Will AllVibe equipment work in an apartment?+
Yes — AllVibe products are specifically engineered for apartment-friendly use. Motorized equipment is whisper-quiet, and non-motorized items like the Squat Machine, Ab Roller, and Pilates Fitness Board are completely silent. Many products have foldable frames for compact storage.
Do your products come with workout guides?+
Yes. Every AllVibe product includes a quick-start training guide. Additionally, our full Training Guide page provides category-based workout plans for all 5 training categories — Fat Loss, Strength, Core, Full Body, and Recovery.
Does the spin bike track my workout?+
Yes — the AllVibe Spinning Bike includes a built-in digital monitor that tracks time, speed, distance, and calories during your ride.
Payments
What payment methods do you accept?+
Inside Gaborone, we accept Cash on Delivery (COD) — pay when your order arrives. For deliveries outside Gaborone via SPRINT Courier, payment is arranged with you directly on WhatsApp before dispatch.
Do I need to pay online?+
No. There is no online checkout or payment on this site. All pricing and payment arrangements are confirmed directly with our team on WhatsApp.
Company & Contact
How do I contact AllVibe Fitness support?+
WhatsApp: +267 7143 2978 — the fastest way to reach us. Email: info@allvibefitness.com for general inquiries.
Where is AllVibe Fitness based?+
AllVibe Fitness is based in Botswana, with free delivery in Gaborone and nationwide courier delivery across the rest of the country.
Are AllVibe products available in physical retail stores?+
AllVibe Fitness operates as an online showcase with WhatsApp ordering — browse products here, then message us directly to order. This keeps prices competitive with no retail markup.
Need More Help?
Still Have Questions?
Our support team responds within 24 hours, Monday–Friday. Or chat with Aria — our AI assistant — for an instant answer.